Our teams are constantly focused on customer service at Pillar Properties. Its the cornerstone of our mission – to provide what we call a ‘quietly awesome’ experience for our residents. That means our teams work diligently behind the scenes to make sure the experience inside our properties matches residents lifestyles, needs and expectations. Being quietly awesome is a focus for everything we do and it is the guiding light of our customer service team.
That’s why we are especially proud to receive the SatisFacts 2014 National Resident Satisfaction Award for 2014. SatisFacts is a national company that works with more than a million apartment dwellers annually to gauge their experiences. We are thrilled that of the nearly 300 property management companies across the country, Pillar Properties is ranked in the top three!*
“Seeing Pillar Properties recognized with this award is exceptional but I can humbly say I am not surprised,” said Billy Pettit, senior vice president for Pillar Properties. “This all comes back to the teams at each of our properties – The Lyric, The Wave and The Nolo at Stadium Place, The Century, The Corydon and The 101. They are deeply committed to making our properties a special place to live and they are clearly succeeding.”
SatisFacts surveys all residents annually and again anytime a resident moves in, has a maintenance request or moves out. Based on those surveys, Pillar Properties also received an Exceptional Company Award (score of 4.5 or higher of 5.0) for resident satisfaction. You can see the awards and rankings here.
“This awards shows us that our teams are responding to our resident’s needs and that’s what truly matters to us. We focus every day on ensuring that our property teams are quick to address any issues that arise for our residents. That’s what makes Pillar Properties different from other property owners and that’s what being quietly awesome is all about,” said Pettit.
SatisFacts is the apartment industry retention and reputation management authority, working with hundreds of management companies and more than a million apartment units nationally. You can learn more about the company here.
* Of companies with less than 2,000 apartment units